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Jon Hines
4 Replies

Encoder 1 & 2 recording at different qualities.
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I have both SX Encoder 1 and SX Encoder 2 set to "MPEG2 IBP 4:2:0 @ 15mb/s" but when we recorded a show from an SVHS deck at the exact same time with the same length, the file for SX1 was 5 GB (and better quality) while the file for SX2 was 1 GB (and poor quality). Why is this? Is there some way to change this?

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John Reilly (Official Rep) last replied on November 21, 2008 15:18
sserre
0 Replies

'Automatic' DSK Branding of Previously Recorded Shows
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This idea goes hand-in-hand with previous discussions about automatically changing media formats of a particular show ID AFTER the initial (live) run of the program.

We have a viewer who shared a frustration with us about not knowing when a show on the air is no longer a live call-in, but a recorded repeat. Here is his email:

"The call-in shows never indicate the date and time of the 1st broadcast
so one knows when to adjust one's schedule to actually participate with
a call. You should see much better participation when it's obvious when
the actual call-in actually takes place !

1 - Make the first airing obvious on your web page - with phone number(s)
2 - Indicate first airing for call-ins each schedule - both weekly
and the schedule for the current day
3 - Put an indicator on the show -indicating the show is a
rebroadcast and when the call in airing is done

Keep up the good work
Pete Costello"

Now, obviously right now we could click in the 'details' section of every show run we enter in the schedule, and type in "Recorded 11/20/08" in the bug text. But that's tedious, and not generally what TRMS products are all about.

How about a way (a check box in the show ID perhaps) to automatically place this DSK text in each show run that follows the first live run. Because after the first run, it'll always be a recorded repeat, and we'll always want that text to show, to avoid confusion for potential viewers/callers.

This could be a sub-check box to the earlier suggestion, which would automatically change future runs to a different format.

Thanks for listening, as always!

--Shawn

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Idea shared on November 20, 2008 22:39
Char
1 Reply

How do I get a constant stream of audio
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When ever I add audio to my channel, carousel attaches it to an individual slide. So if a audio file is 5 min long it holds the slide for that time regardless how long I scheduled it. I just want the audio to play in the background and be seperate from the slides.

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JJ Parker (Official Rep) last replied on November 20, 2008 21:09
EMPLOYEE JJ Parker
1 Reply

Why does Carousel makes a "click" noise when playing Powerpoint presentations?
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JJ Parker (Official Rep) last replied on November 20, 2008 20:47
David Moisan
4 Replies

DVD Import 5.0.0 build 28 crashes on Windows 2000SP4 workstation
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We are running DVD Import 5.0.0 build 28, after updating from 4.6.0. Workstation is Windows 2000 SP4 on an Athlon XP.

It crashes at the multiplexing stage, and this is what I get in Event Viewer:
Event Type: Information
Event Source: DrWatson
Event Category: None
Event ID: 4097
Date: 11/20/2008
Time: 11:05:52 AM
User: N/A
Computer: DVDINPUT
Description:
The application, , generated an application error The error occurred on 11/20/2008 @ 11:05:52.433 The exception generated was c000001d at address 00401968 (<nosymbols>)
Data:
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0008: 69 63 61 74 69 6f 6e 20 ication
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0020: 65 64 3a 0d 0a 20 20 20 ed:..
0028: 20 20 20 20 20 41 70 70 App
0030: 3a 20 20 28 70 69 64 3d : (pid=
0038: 38 36 38 29 0d 0a 20 20 868)..
0040: 20 20 20 20 20 20 57 68 Wh
0048: 65 6e 3a 20 31 31 2f 32 en: 11/2
0050: 30 2f 32 30 30 38 20 40 0/2008 @
0058: 20 31 31 3a 30 35 3a 35 11:05:5
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0070: 78 63 65 70 74 69 6f 6e xception
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0098: 75 63 74 69 6f 6e 29 0d uction).
00a0: 0a 0d 0a 2a 2d 2d 2d 2d ...*----
00a8: 3e 20 53 79 73 74 65 6d > System
00b0: 20 49 6e 66 6f 72 6d 61 Informa
00b8: 74 69 6f 6e 20 3c 2d 2d tion <-->
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0258: 74 20 3c 2d 2d 2d 2d 2a t <----><nosy>..
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The company is aware of this problem

Scott Jann (Official Rep) last replied on November 20, 2008 18:39
dylibrary
7 Replies

Get this non-resetting DVD player off my back!!??
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how do we get the dvd players to stop, then reset so that the player know to re-start the dvd from the beginning

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The company

dylibrary last replied on November 20, 2008 15:01
sserre
3 people like this idea 0 Replies

Carousel: Countdown Clock to Next Program
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Is there a possibility to have a Carousel clock bulletin that could count down to the next video program scheduled in Cablecast?

If you ever watch CNBC or some of the cable news channels, occasionally they will put up a countdown clock to important events (think election coverage, polls close in 1:00:00'). For our purposes, sometimes Carousel player is running between video programs for a chunk of time. It would be great if this countdown clock could pop up in our clock zone, at about 5 minutes prior to a program starting. The text could read: 'next program in' ...or... 'City Council begins in' ; and the clock could count down unitl the program starts and the router switches.

When the countdown clock reaches 0:00, the zone reverts to time of day clock.

The key to this would be integration with Cablecast and scheduled programs.

Anyone else find something like this useful? Maybe for a meeting in a particular room on digital signage? Or do you already have something like this?

--Shawn

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Idea shared on November 19, 2008 01:05
EMPLOYEE Joe Thompson
1 Reply

Email Notifications from Carousel
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To get your carousel to sent notification email for pending bulletins there are a few set up steps. I will outline what needs to be done in this post.

Fist, make sure you have your mail server info put into frontdoor.

The next step will be to setup what zones the notifications will go out for. Notifications are on a zone by zone basis, so you will have to do this step for all zones that you would like notifications Emails on.

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The company implemented this idea

John Reilly (Official Rep) last replied on November 20, 2008 00:05
Jeff Hamilton
2 people have this problem 5 Replies

X-List Output - 0 Duration Problem
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Today I did the upgrade to Carousel 5.2.0. However we have noticed an issue with the X-List output, as this version now automatically adds the "Bulletin Board" into the X-list output between video programming, as appropriate. However, in my opinion, there needs to be at least a 1-minute break before this gets inserted. As you can see in the screen capture below, "Bulletin Board" is being added even when there is only a 7-second break. Because of some rounding, this sends contradictory information to TV Guide (X-List). As you can see below, the X-List output shows a 30-minute program running from 6-6:30, but also something from 6:29-6:30. Hope somebody has a solution, because for now I have to go in and manually delete all the zero duration events from the output file. I appreciate how TRMS worked to implement this feature, but hope a work around and fix can be found. Thanks!

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The company is aware of this problem

Jennifer McCleary (Official Rep) last replied on November 19, 2008 21:49
megan
2 Replies

iCal scheduling setup / help with the Basic Concept
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Can you clue me into how to get this iCal feature functioning? Are there more specific directions somewhere? I looked at the wikipedia page suggested in the tightrope manual and it didn't help.

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megan last replied on November 19, 2008 19:47
Jon Hines
1 Reply

DVD Import Error
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Some of the DVDs we try to import using Cablecasts program come up with and "Error: Data Error (cyclic reduncancy check)"

Any ideas what the problem might be?

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JJ Parker (Official Rep) last replied on November 19, 2008 19:04
EMPLOYEE TRMS FAQ
1 Reply

What is the difference between a bulletin, zone, and channel?
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I am confused about your lingo.
What is a bulletin?
What is a zone?
What is a channel?
What is a layout?

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Pete (Official Rep) last replied on November 19, 2008 17:29
WHCA
0 Replies

TRMS Helped Me in a Crisis
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I'm not sure if I've shared this yet...

I run a PEG access center, a one-man operation with a couple of part timers. Back in April, the worst happened: I was incapacitated for several weeks (collapsed lung). Knowing I was due for surgery, I programmed Cablecast on 4 playout streams for 28 days. I also routed the 4 streams to our security DVR, so I could check later to see how playout went.

All programs ran successfully, and virtually end-to-end!!! The only curvball was two simultaneous live Town Meetings, and I was able to talk my part-timers through it. It "looked" like I wasn't absent at all, which made me very happy.

Of course, I had a slew of ingests to do when I got back (actually, 22 days later.)

Thank YOU, TRMS!

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Praise given on November 19, 2008 15:35
EMPLOYEE TRMS FAQ
3 Replies

Sample Carousel Layouts
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Does anyone care to share their carousel layouts as a sample?

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Pete (Official Rep) last replied on November 19, 2008 15:06
Dek
2 Replies

Clearing a Schedule
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How do you clear a schedule. I made a schedule for the day, and some things had to be deleted. So I pulled up the schedule page (SX2 Server) and deleted the shows, then sent that back to autopilot. The problem is the deleted show still aired on the times I have deleted. Any Ideas, thank you.

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Dek last replied on November 19, 2008 13:21
megan
7 Replies

Zone and Channel configuration problems
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Why are my new zones not showing up in my channel configuration drop down menu?

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The company marked this problem solved

megan last replied on November 19, 2008 00:22
EMPLOYEE TRMS FAQ
2 Replies

Which media package should I upload?
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I just received my new Carousel system and am wondering which of the media packages to upload.

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Pete (Official Rep) last replied on November 18, 2008 22:13
EMPLOYEE TRMS FAQ
1 Reply

How do I upload a media package?
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I just purchased a new system and would like to bring in the default text templates and backgrounds. How do I do this?

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Pete (Official Rep) last replied on November 18, 2008 21:14
Jaime R.
6 Replies

Videos starting late and/or cutting off early?
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Why would my videos from a VS4 unit begin playback late and then get cut of early?

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Jaime R. last replied on November 18, 2008 21:09
SCTV17
0 Replies

Multiple Zone Configuration in Carousel - Possible?
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Is there a way to have a different configuration of zones for an individual channel? So, if you wanted to run programming in a zone, while having the rest of the bulletin zones up, then changing over to a full bulletin board, or even a full video program - How much work would it be to have that flexibility?

I'm not thinking of a change 'on the fly' but the ability to manually change from one display template to another, say - during a router switch in programming. You go to the video server, and when that show ends, you're in a new board setup.

I can see using something like this if it's available.

Tom

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Idea shared on November 18, 2008 20:05